FAQ

1. What makes Auroria’s Aura Balms so special?

At Auroria, it’s not just about fragrance – it’s about emotion and experience. Each Aura Balm is inspired by a feeling and designed to add a touch of magic to your day. You’re not just choosing a perfume, but a piece of your personal story.

2. Are the Aura Balms natural?

The base of every Aura Balm is crafted from gentle, plant-based ingredients like jojoba oil, coconut oil, murumuru butter, and candelilla wax. For the scent, we use a thoughtful blend of both natural and synthetic fragrance ingredients. This allows us to create unique, safe, and long-lasting scents that perfectly match your mood.
Transparency is key: every ingredient is carefully chosen for your skin and your senses.

3. Why do you use synthetic fragrance ingredients?

Synthetic fragrances make it possible to create special, stable, and long-lasting scents. Some natural fragrance ingredients can trigger allergies more easily or are not always sustainably available. By using a blend, we offer you the best of both worlds: a unique scent experience and skin-friendliness.

4. How do I use an Aura Balm?

Apply the balm to your wrists, neck, or behind your ears. Close your eyes, take a deep breath, and let the scent transport you to a place of calm, strength, or inspiration. Repeat whenever you need a touch of magic or a mindful moment.
Tip: Layer different Aura Balms to create your own unique aura!

5. Can I combine different Aura Balms?

The base of each Aura Balm is the same, so it is skin-friendly to use more than one at a time. However, each scent was designed to stand on its own, and not specifically for layering. You are welcome to experiment and see what combinations you like, but the results may vary and not all blends will create a harmonious scent.

If you try layering, always test on a small area of skin first and see how the scents interact for you.

6. Are the products suitable for sensitive skin?

The base is gentle and skin-friendly, but all fragrances – natural or synthetic – can cause a reaction in very sensitive skin. If you’re unsure, test a small amount on the inside of your arm first.

7. Are the products vegan and cruelty-free?

Yes! All Auroria products are vegan and never tested on animals.

8. How long does the scent of an Aura Balm last?

Aura Balms are designed to gently envelop you in scent for several hours. For an extra boost, simply reapply throughout the day.

9. How should I store my Aura Balm?

Store your Aura Balm in a cool, dry place away from direct sunlight. This keeps the texture beautiful and the scent at its best.

10. Shipping & Order Processing

Orders are processed and shipped within 3–5 business days.
Shipping rates and delivery times depend on your location.
You will receive tracking information once your order has shipped.
For full details, see our [Shipping Policy].

11. Returns & Refunds

You can return unopened and unused products within 14 days of delivery.
Opened cosmetics and perfumes cannot be returned for hygiene reasons.
For damaged or faulty items, please contact us with photos.
Read our full [Returns Policy] for all conditions and instructions.

12. Where can I follow you for inspiration?

Auroria shares daily inspiration, tips, and behind-the-scenes on Instagram and TikTok. Follow along for new creations and exclusive updates!

13. Still have a question?

Feel free to email info@auroria.be or send a DM on Instagram. No question is too small – I’m always happy to help!